Last updated · 28 August 2026
Contact Us
Write to us about an existing booking, a cancellation, a refund, or anything you want to know before buying. Please include your order number if you have one — it is in the subject line of your confirmation email and is the fastest way for us to find your booking.
- [email protected]
- Company
- KFT Turizm ve Ticaret Limited Şirketi
When we answer
Email is answered within one business day. If your visit is within the next 24 hours, say so in the subject line and we will treat it as urgent.
What we cannot do
We are not the museum. We cannot open the palace on a Tuesday, change its opening hours, admit you without the security check, or issue a ticket for the Harem or Hagia Irene, which are sold separately by the museum itself.
Complaints
If something went wrong, write to us first — most problems are resolved the same day. A consumer who is not satisfied with our answer may apply to the district Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court where they live or where the transaction took place, within the limits published each year by the Ministry of Trade.
This English text is a translation provided for convenience. Where Turkish law governs the document, the Turkish version is the operative one. Questions about any of these documents can be sent to the address on the Contact page.
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